Terms of Service

Services and Scope

VPN86 provides network acceleration subscriptions and client access support for cross-border connectivity. Supported platforms include Windows / macOS / iOS / Android / Linux. Available routes, protocols, and connection details are listed in the user panel.

This service provides network connectivity and does not include memberships to third-party websites, apps, or content platforms. When using third-party services, you must still comply with their account, regional, and content licensing rules. A successful network connection does not grant permission to use their content or features.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login credentials and subscription details secure. Do not publish them or let others use them. If you notice unusual connections or a credential leak, change your password and request help through a support ticket.

There is no limit on the number of devices that can be connected at the same time, for use by the account holder on devices they own or are authorized to manage. This does not permit account sharing with multiple people, public distribution of subscriptions, resale of the service, or offering subscriptions to others as a commercial access resource.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Check the price, data allowance, and billing method before ordering. See the plan pricing page for available options. Clients and subscription details are available through the user panel.

Lawful Use Requirements

You must comply with the laws and regulations that apply where you are located and to your use of the service, and ensure that you are legally permitted to use the relevant network services. You must not use this service for fraud, infringement, illegal transactions, malicious attacks, distribution of malware, or other unlawful activities.

You must not attempt unauthorized access to another party's systems, disrupt routes or platform operations, or use automated requests to continuously consume shared resources. You are responsible for the content you submit, transmit, or access, and must respect the privacy, intellectual property, and legal rights of others.

Availability and Scope of Responsibility

Connection performance depends on factors such as your local network, device configuration, carrier routing, the status of the destination service, and maintenance schedules. VPN86 does not guarantee continuous access in every region or at all times, or to every third-party platform. Route information is not a guarantee of a fixed speed.

If you experience connection issues, first check your local network and client settings. Then report the platform, route, and error message through a support ticket. Do not submit your password or full subscription details. Maintenance and route changes are announced on the site or in the user panel.

We will provide reasonable troubleshooting assistance for network failures beyond our control or changes to third-party services. These terms do not exclude liability that cannot be waived under applicable law or limit rights you are legally entitled to. See the Privacy Policy for information about data handling.

Refund Policy

You may request a full refund within 30 days of your first payment, no reason required. Submit your request through a user panel support ticket and include the relevant order information so we can verify your account and payment record. You do not need to provide a reason related to service issues.

VPN86 will verify the order and respond with the outcome and refund arrangements. Do not include payment passwords or other unrelated sensitive information in your ticket. If more information is needed, we will explain through the ticket. These terms do not promise an unconfirmed processing time. Once a refund is completed, the associated paid benefits end.

Account Termination and Changes to These Terms

In cases such as unlawful use, resale or sharing of subscriptions, malicious disruption of the service, or violations of others' rights, VPN86 may suspend the relevant connections or terminate the account based on the risk. If you disagree with this action, you may submit a support ticket explaining the circumstances and requesting a review. Orders and refunds are handled under the refund policy and applicable law.

If these terms are revised due to changes in services, operating rules, or legal requirements, we will update the date on this page. Important changes affecting user rights will be announced on the site or in the user panel. Changes will not retroactively reduce refund commitments already in effect. If you do not accept a change, you may stop using the service and contact support about how existing subscriptions will be handled.